Terms & Conditions | Virtual Offices

Terms & Conditions from Virtual Office online signup:


1. In consideration of the payment by the Member of the Plan Fee specified overleaf, The Executive Centre (TEC) permits the Member to share with TEC the use of the services described in this agreement.
2. TEC agrees to provide the Services from the Term Commencement Date specified until terminated in accordance with the provisions of this Agreement.
3. Plan Fee Inclusions.

(a) TEC provides to the Member the following services in the ‘Business Address’ Plan
– Right to use the business address of the selected plan on letterhead and collaterals
– Collection of mail by TEC to be held for Member’s collection

(b) TEC provides to the Member the following services on the ‘Call Handling’ Plan
– Individual telephone number
– 24-hour access to personal voicemail
– Personalized telephone answering under company name during TEC local business hours

(c) TEC provides the following services on the ‘Business Address & Call Handling’ Plan
– All items in 3(a) and (b)

4. The following additional Business Services are available in accordance with TEC’s published rates, which may be updated by TEC from time to time. It is clarified that these Services are available to all Members on an optional basis.
• Secretarial Services
• Courier Services
• Hot desk usage
• Translations
• Food and beverage services
• Car Parking
• Photocopying
• Messaging
• Business and Licensing Assistance • Facsimile
• Office Supplies
• Meeting and conference rooms
• Mail handling
• Video conferencing
• Telecommunications
• Short terms Unit hire
• Internet facilities
• Other services that may be provided by TEC to the Member


(a) For all Virtual Office Plans, TEC reserves the right to require the Member to submit the required points of Identification (“the Documentation”), and reserves the right, at its absolute discretion, to terminate the plan if the Documentation is not received.
(b) TEC reserves the right to request up to two months security deposit (“the Deposit”). The Deposit shall not be deemed as an advanced payment. In the event of any withdrawal from the Deposit by TEC due to default of the Member, the Member shall replace any such sum withdrawn within 14 days of being notified of such withdrawal. Such deduction shall not be deemed to have waived any breach by the Member of this Agreement. The Deposit shall be refunded to the Member within 60 days after termination of this Agreement subject to all outstanding invoices being settled in full and the Member providing sufficient information so that the refund can be executed by TEC. If the Member fails to provide such information or demand the refund of the deposit within 360 days after the Termination Date the Deposit shall be deemed to be forfeited to TEC.
(c) For Members paying by credit card:
(i) On the invoice due date TEC shall deduct from the Member’s credit card the Virtual Office Subscription Fee payable in advance and specified overleaf and all Business Services payable in arrears and specified in Clause 4. In respect of any partial period, a pro-rata adjustment shall be made.
(ii) The Member irrevocably authorizes TEC to deduct all amounts charged to the Member by TEC on such credit card at any time during any billing period.
(d) For all Members paying by cheque or bank transfer:
(i) The Member shall, for the duration of this Agreement pay by the due date on the Invoice the Virtual Office Subscription Fee payable in advance and specified overleaf and all Business Services payable in areas and specified in Clause 4. In respect of any partial period, a pro-rata adjustment shall be made.
(e) The Member shall pay to TEC interest at the rate of 3% per month on any sum payable under this Agreement which remains unpaid for seven (7) days from the due date; such interest in that event being calculated from the due date to the date of payment.
(f) The Member shall pay all sums due to TEC under this Agreement without any deduction or set off.
(g) The Member shall pay for all bank charges, exchange rate differences, currency adjustments and other such charges related to rental and services.
(h) Online specials are not valid for current Members of TEC within the city being subscribed and new Members may only sign up for 1 online special per lifetime per city. In the event that the Member signs up on more than one occasion the Member shall be charged the full License Fee without discount. In addition TEC reserves the right to review and reject any online sign up at its sole discretion, under such rejection TEC shall refund any monies paid in full.


Any amount payable by the Member under this Agreement will be exclusive of local taxes including, but not limited to goods and services tax. If any supply made by TEC under this Agreement) is a “Taxable Supply”, TEC must provide the Member with a valid invoice usable for taxation purposes (Tax Invoice) and the Member must pay an additional amount to TEC which is equal to the consideration payable by the Member for relevant supply multiplied by the prevailing local tax rate.


Termination of this Agreement will be subject to the following terms:
(a) This Agreement is rolling, and shall automatically roll over for successive periods equal to the contract period specified overleaf unless either party gives written notice to terminate one (1) month prior to the scheduled end date of the current contract period for agreements of 1 month and two (2) month’s prior to the scheduled end date of the current contract period for agreements for agreements of over 3 months.
(b) This Agreement may be terminated forthwith in the event of any breach of the obligations on the part of the Member. TEC shall be entitled (but not obliged) to retain any personal effects or other belongings of the Member until all arrears owed to TEC have been paid or other loss made good. In the event of non-payment within 14 days TEC shall be entitled to dispose of any goods retained in settlement of any arrears and any cost of such disposal.
(c) If the Member terminates its Virtual Office subscription, the Member must cease to use TEC’s address on all of its company documents, business registration, and marketing materials. TEC reserves the right to continue billing the Member at listed plan rates for each month that the Member continues to utilize TEC’s information on said documents and materials beyond the termination date of this Agreement, and to litigate if it deems appropriate.


The Member shall have 14 days to dispute a charge from the invoice due date. TEC will only provide a refund in the event that an incorrect amount has been charged to the Member.


The Member shall not:
(a) Impede or interfere with TEC’s right of possession and control of the Centre.
(b) Use the Centre otherwise than for the Member’s business and in any event shall not permit the Centre or Services provided to be used for any illegal activity.
(c) Interfere with the conduct of TEC’s business and during the term of this Agreement and for six months thereafter shall not offer employment to or hire directly or indirectly any staff of TEC. Without prejudice to any rights or remedies that TEC may have for any breach of the foregoing if the Member shall employ directly or indirectly any member of TEC’s staff during such period the Member shall pay to TEC within seven (7) days of the said member of staff commencing his or her new employment or hire a recruitment fee equal to 25% of the said first year gross salary or hire costs including guaranteed bonuses or benefits..
(d) By way of commission payable to TEC by the Member, the Member agrees that, in the event that the Member entices, convinces or otherwise causes an existing Member of TEC to vacate the Premises to pay to TEC a commission equal to 12-month’s rental of the company that has been enticed or convinced to vacate the premises.
(e) Damage any of the decorations, fixtures and fittings or other equipment in the Centre.
(f) Be entitled to any compensation as a result of any failure of data security or computer systems or as a result of TEC failing to provide any of the services in accordance with this Agreement as a result of any breakdown or strike or delay or failure of any staff, manager or caretaker to perform their duties.
The Member shall:
(a) Observe and adhere to all the rules and regulations updated from time to time made by TEC for the management of the Centre.
(b) Indemnify TEC and its respective officers, employees and agents, from all claims, liability, or loss, and all damages and costs incurred by TEC which arise out of the use of the Unit. The Member shall be required to maintain sufficient public liability insurance and maintain adequate insurance to cover all fixtures and equipment belonging to TEC within the Unit.
(c) Acknowledge that TEC is not responsible for the theft of or damage to any equipment, chattels or goods.
(d) On or before the expiry of this Agreement, return to TEC all keys and other means of access to the Centre that have been provided by TEC, and whenever any key or other means of access is lost, report such loss forthwith to TEC and to pay on demand the cost of replacing such key or other means of centre access.


TEC shall:
(a) Provide reception and switchboard services during normal opening hours, hours, Monday to Friday (excluding official public holidays).
(b) Not be under liability for failure to have any of the Centre facilities available for the Member because of use by any other person within the Centre and TEC shall not be liable to the Member if for any temporary reason the Member shall be unable to obtain access to the Centre.


(a) This Agreement is personal and is not assignable.
(b) All notices must be in writing or email. Notices to either party will be considered served if mailed by registered post or by email to the addresses or emails specified overleaf.
(c) The invalidity or unenforceability of any provision of this Agreement shall not affect or impair the validity of any other provision. No waiver of any default of the Member shall be implied from any failure by TEC to take action with respect to such default.
(d) Where the Member comprises more than one individual such individuals shall be jointly and severally liable to observe and perform the Member’s obligations under this Agreement.
(e) This Agreement supersedes any prior agreements and embodies the entire Agreement between the Member and TEC and may not be modified, changed or altered in any way except as agreed by both parties in writing. This Agreement shall be interpreted and enforced in accordance with the national and local laws in which the Centre is located.